ServiceNow Virtual Agent Developer

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

Project Scope:

The Information Technology Division (ITD) of the State Court Administrator's Office (State) within the Minnesota Judicial Branch (MJB) is seeking to augment its team by engaging a full-time contractor to support a variety of Microsoft 365 Power Platform development initiatives. The successful candidate will have demonstrated experience developing enterprise solutions using the Power Platform, along with knowledge of SharePoint Online site development, administration, and troubleshooting.

The selected candidate(s) will be required to sign a confidentiality, participation, and assignment of rights agreement in a form acceptable to the State

The selected candidate will support multiple Power Platform development initiatives throughout the duration of the engagement. Project assignments and associated milestones will be established and prioritized based on business needs as work is assigned. The anticipated contract term is six months, with the possibility of extension based on project needs and funding availability

Roles/Responsibilities:

• The selected candidate will support a variety of development projects ranging from simple data collection forms and automated workflows to complex enterprise applications that integrate with systems and data sources outside of Microsoft 365 (e.g., SQL and other external systems).

• Deliverables may include the design, development, testing, implementation, and documentation of Power Platform solutions, SharePoint Online enhancements, and system integrations.

• Specific deliverables will be identified and prioritized based on business needs throughout the engagement.

• The selected candidate will engage in regular communication, at least weekly, regarding work progress and will provide documentation of completed work.

• Successful performance will be evaluated through timely delivery of assigned work, quality of deliverables, and regular communication with the Applications and Development Manager.

Mandatory Skills:

1. Intermediate to expert-level experience designing, developing, and implementing enterprise solutions using the Microsoft Power Platform.

2. Demonstrated experience building custom applications and automated workflows using Microsoft Power Apps and Power Automate.

3. Strong experience administering, managing, and troubleshooting SharePoint Online sites.

4. Experience responding to and resolving SharePoint support requests.

5. Experience integrating Power Platform solutions with external data sources and systems, including SQL, XML, and other structured data formats.

6. Knowledge of Microsoft 365 services and the Power Platform ecosystem.

7. Strong analytical, problem-solving, and communication skills.

8. Ability to manage multiple projects and priorities in a fast-paced environment

Desirable Skills: N/A