Patient Services Coordinator - Chicago, IL

Patient Services Coordinator

• Schedule and optimize patient appointments to maximize provider productivity and patient access

• Greet and assist patients in a warm, professional manner

• Coordinate patient care and support hearing technology demonstrations and product education

• Complete patient intake, insurance verification, and registration documentation accurately

• Collect co-pays, self-pay balances, and process patient payments

• Maintain accurate patient demographic and insurance information

• Communicate effectively with audiologists, audiology assistants, and team members across locations.

• Answer incoming calls and manage patient inquiries with professionalism and empathy

• Support a high-end patient experience from check-in through follow-up

• 2–3 years of experience in a medical office, healthcare practice, or patient-facing coordinator role

• Strong scheduling, multitasking, and phone communication skills

• Experience verifying insurance benefits and interpreting medical insurance information

• Exceptional attention to detail and organizational skills

• Professional demeanor with excellent interpersonal and customer service skills

• Ability to work collaboratively in a team-oriented environment

• Experience in healthcare, private practice, retail healthcare, or customer service preferred

• High school diploma or equivalent required; additional education or training is a plus.

• Comfortable discussing and demonstrating products with patients

• Sales-minded approach focused on patient education and service

• Ability to thrive in a fast-paced, high-touch healthcare environment

• Positive attitude with a proactive and solutions-oriented mindset

• Competitive compensation with quarterly bonus potential

• Health, dental, and vision insurance

• Paid time off and holidays

• Simple IRA

• Growth opportunities available.