Support

Horizon and Call Logging

·         Consistently monitor Horizon for incoming repairs.

·         Escalate issues to Hardware Manager/Supervisor, Quality Assurance/Control staff as applicable.

Other

·         Accountable for all assets handled, including but not limited to, virtual tracking, physical tracking, and physical condition.

Job Requirements

Education/Experience

·         High school diploma or equivalent required

·         support experience

·         Experience working in a helpdesk or support environment

Skills

·         Excellent oral and written communications skills

Working Relationships

·         Effectively communicate with both internal and external clients

·         Develop communication and working relationship with Supervisor

Physical Demands and Work Environment .

·         While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The associate is occasionally required to stand and walk.  Occasionally, the associate may need to lift and/or move up to 20 pounds.  The noise level in the work environment is usually moderate.