Onsite IT Support

job summary:

A leading global commercial transport and heavy-equipment organization is seeking a hands-on, onsite Time-Critical & Onsite IT Support Consultant in Greensboro, NC, to provide rapid deskside and lab infrastructure support across business-critical engineering, test, and office environments. This role focuses on minimizing downtime for technical teams by combining fast incident triage with disciplined escalation and ticket tracking.

Experience Level: 2 to 5 years of hands-on deskside, field, or onsite IT support experience in a business-critical environment.

Core Responsibilities: Diagnose, troubleshoot, and resolve hardware, software, user access, and connectivity issues for Windows workstations, peripherals, and network-connected lab equipment; assist with client migrations, equipment refresh, patching, and deployments.

Technical & Domain Focus: Strong proficiency in Windows clients, LAN connectivity, endpoint security, and ITSM tools (incident, request, change, and asset management). Prior experience supporting engineering, lab, test, or manufacturing environments (specifically HIL rigs or specialized test devices) is strongly preferred.

Key Soft Skills: Service-minded and calm under pressure in high-impact situations, clear English communication, strong ownership from triage through resolution/handoff, and disciplined ticket/solution documentation.

location: Greensboro, North Carolina
job type: Contract
salary: $20.00 - 20.50 per hour
work hours: 8am to 5pm
responsibilities:

- Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.

- Triage incidents, determine business impact and urgency, restore service where possible, and escalate promptly to the correct resolver team.

- Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access, connectivity, and local infrastructure dependencies.

- Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.

- Install, configure, replace, and maintain approved client hardware, software, applications, communication tools, and peripherals.

- Support planned deployments, client migrations, upgrades, patching, vulnerability remediation, and equipment refresh activities.

- Maintain accurate incident, request, asset, and work-log information in the designated service-management tools.

- Provide timely status updates to affected users, stakeholders, service desks, and technical teams during critical incidents.

- Coordinate with local and global infrastructure teams and remain engaged until service is restored or ownership is formally transferred.

- Document troubleshooting steps, known fixes, and recurring problems; recommend practical improvements that reduce downtime.

qualifications:

- 2-5 years of demonstrated experience providing onsite deskside or field IT support in a business-critical environment.

- Strong troubleshooting capability across Windows clients, PCs, laptops, peripherals, software, user access, and network connectivity.

- Experience supporting engineering, manufacturing, test, or laboratory environments is strongly preferred.

- Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.

- Experience using IT service-management tools and working within incident, request, change, and problem-management processes.

- Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents.

- Clear written and verbal communication in English, with disciplined documentation and stakeholder updates.

- Ability to work onsite in Greensboro and perform hands-on installation, connection, replacement, and troubleshooting of IT equipment.

- Relevant technical education or equivalent practical experience.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.