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IBM FileNet Consultant (NC Onsite)

Pacific Consultancy ServicesCharlotte, NC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationCharlotte, NC, United States
MicroservicesSplunkAnsibleConfluenceContinuous ImprovementGrafanaPrometheusRoot Cause AnalysisServiceNowTerraformJiraCI/CD

Job description

Job Title: FileNet Consultant
Duration: Long Term Contract
Location: Charlotte, NC (Day 1 Onsite)
Note: Non-local candidates will be considered, provided they are willing to relocate and work onsite from Day 1.
Requirement:
- IBM FileNet 5.x Expertise w.r.t. development, configuration and operational aspects -
  - project deployment execution, IBM FileNet upgrades and production support.
  - IBM FileNet Administration, Changes, Configuration
  - Content Mass updates (using FileNet APIs)
  - IBM FileNet Vulnerabilities and Remediation
  - IBM FileNet Sweep to migrate contents
  - Integration with Storage Devices
- Oversight & execution of deployments, troubleshooting, and support activities
- Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.
- Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).
- Familiarity with Object and File Storage.
- Issue Resolution, ensuring stability of the applications and platform.
- Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting
across applications and platform level
- Drive group discussions about issues identified prior to, and after a deployment.
- Troubleshooting complex environment issues in a distributed environment.
- Validation of complex system/components and game planning.
- Perform Smoke Testing on deployed code/configurations to ensure success of
deployment.
- Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to
operational functions
- Design complex system upgrades
- Develop a long-range plan designed to resolve problems and prevent them from recurring
In this role, you will:
  • Participate in high level technical concepts spanning technology and business
  • Drive solutions to reduce recovery time.
  • Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
  • Support portfolio of applications across technologies.
  • Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\
  • Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
  • Provide expert counsel to team and senior leadership, advises and mentors team when in need.
  • Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution\
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,
Desired Qualifications:
  • Familiar with Enterprise Content Management principles and practices
  • Strong verbal, written, and interpersonal communication skills
  • Understanding of Cloud native technologies and concepts.
  • 2+ Years experience in API or Microservices Development.
  • 3 + years of experience developing or supporting IT Service Management solutions
  • Ability to lead and manage to production goals, deadlines, and various metrics
  • Ability to identify root-cause issues/improvement opportunities, and design approaches
  • Experience with a customer service mindset and a focus on continuous improvement
  • 3+ years of distributed servers platform experience
  • 2+ years of application production support experience
  • Experience in Ansible,Terraform, and Cloud engineering concepts etc.
  • Experience in Application and Server Health Probes.

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