Service Sales BDM

The New Jewish Home is seeking a full time Business Development Manager to join our team.
Department/Location
Corporate Services – Business Development, Waters Place
Bronx
Reports To
Vice President, Business Development

Position Summary
Under the direction of the Vice President of Business Development or designee, the Business Development Manager is responsible for driving strategic business growth across The New Jewish Home's continuum of care, including Skilled Nursing Facilities (SNF), Certified Home Health Agency (CHHA), Solutions at Home, Day Centers, rehabilitation services, and future service lines. The position combines strategic business development with direct patient referral management in collaboration with the admissions team.

Cultivating referral relationships, coordinating transitions of care, and serving as the primary liaison between hospitals, physicians, community organizations, patients, families, and internal clinical teams is a key component of this position. This role is responsible for expanding market presence, identifying new business opportunities, strengthening referral partnerships, improving care transitions, and ensuring exceptional customer service throughout the admissions process.

Essential Duties & Responsibilities Business Development & Growth ·
Develop and execute strategies to drive census growth across all New Jewish Home service lines.
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Identify, cultivate, and secure new referral sources including hospitals, physician groups, skilled nursing facilities, community organizations, and healthcare providers.
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Collaborate with internal leadership to identify cross-selling opportunities among business units.
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Promote all New Jewish Home programs through networking, presentations, committee participation, conferences, and community outreach.
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Assist with development and implementation of new business initiatives and service expansion projects.
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Patient Care Liaison & Admissions ·
The Patient Care Liaison reports directly to the Business Development Manager.
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Conduct hospital and facility visits throughout the metropolitan area to evaluate potential admissions in conjunction with admissions team
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Serve as the primary liaison between referral sources, patients, caregivers, hospital staff, and New Jewish Home clinical teams.
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Complete admissions applications with patients and families via telephone or in person.
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Monitor hospitalized residents and coordinate appropriate return-to-facility planning when applicable.

Relationship Management ·
Maintain strong working relationships with hospitals, physicians, discharge planners, social workers, case managers, and community agencies.
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Serve as a consultative resource regarding post-acute care options and available services.
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Arrange facility tours and educational meetings for referral partners.
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Represent The New Jewish Home professionally in the community and healthcare marketplace. Complete required business development logs and reports.
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Track referral trends, business opportunities, and relationship development activities.

Professional Responsibilities ·
Maintain knowledge of healthcare industry trends, reimbursement changes, and market dynamics.
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Participate in ongoing professional development and educational opportunities.
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Demonstrate exceptional customer service and professionalism.
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Qualifications Education
Bachelor's Degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or a related healthcare field preferred.

Experience
Minimum 2–5 years of experience in healthcare business development, admissions, marketing, sales, case management, or related healthcare field. Experience with hospitals, skilled nursing facilities, home health, rehabilitation, or post-acute care preferred.

Required Knowledge, Skills & Abilities ·
Excellent interpersonal and relationship-building skills
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Strong customer service orientation
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Excellent organizational and time management abilities
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Leadership and project management capabilities
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Proficiency with Microsoft Office and healthcare information systems
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Age-Related Competencies ·
Demonstrated ability to effectively work with adult and geriatric populations.
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Knowledge of medical terminology, disease processes, rehabilitation services, and long-term care.
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Physical Requirements ·
Ability to travel throughout the metropolitan area to hospitals, physician offices, and community organizations.
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Ability to walk, stand, and move throughout healthcare facilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.