Technology

Infrastructure Support - Help Desk I

V-Soft Consulting Group, IncMadison, WI🇺🇸United StatesPosted Oct 8, 2026

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Madison, WI, United States

Posted

18 hours ago

AgileCall CenterHelp DeskTechnical Support

Job Description

Infrastructure Support - Help Desk I
Primary Location: Madison, WI
V-Soft Consulting is currently hiring for a Infrastructure Support - Help Desk I for our premier client in Madison, WI.
Knowledge and Skills:

Documents, tracks, and monitors the problem to ensure a timely resolution.
Identifies, researches, and resolves technical problems.
Provides support to end users on a variety of issues.
Customer service
Basic IT Troubleshooting
Call center experience preferably in an IT setting

WHAT YOU’LL DO:
Job Responsibilities:

Responds to telephone calls, email, and personnel requests for technical support.
knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.

Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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