Human Resources Generalist - Medical Office

Job Description
Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

The HR Generalist plays an important role in supporting the day-to-day operations of the Human Resources function at the corporate location. This role provides hands-on HR support across a broad range of employee and organizational needs, including employee relations, onboarding and orientation, talent acquisition, employee lifecycle changes, HRIS administration, engagement, learning and development, and HR programs and initiatives.

The HR Generalist serves as a resource to employees, leaders, and the HR team, helping to ensure HR processes are administered consistently, efficiently, and in alignment with company policies and practices. HR Operations & Employee Support
Provide day-to-day HR support and guidance to employees and leaders on HR policies, procedures, programs, and employee-related questions. Lead employee relations matters, including documentation, investigations, performance management, attendance concerns, and policy-related issues.

Maintain accurate and organized employee records and HR documentation in accordance with company policies and applicable requirements. Process and maintain employee information and employment changes within the HRIS, including promotions, transfers, job changes, compensation changes, organizational changes, and terminations. Assist with the administration and communication of HR policies, programs, and initiatives. Prepare HR reports, tracking documents, and other information to support HR decision-making and business needs.

Assist with HR compliance activities, audits, and required employment documentation. Support HR and operational teams with administrative aspects of DOT compliance requirements. Maintain required DOT documentation, certifications, testing records, and compliance tracking. Coordinate required DOT testing, documentation, and follow-up as needed. Talent Acquisition, Onboarding & Employment Changes
Support the recruitment and selection process by candidate communication, interviews, and other recruiting activities.

Partner with Talent Acquisition and hiring leaders to ensure a positive and efficient candidate experience. Lead and facilitate new employee orientation sessions and ensure new hires receive required information, resources, and company policies. Coordinate with HR, IT, Payroll, and department leaders to ensure new employees are prepared for their first day and successfully integrated into the organization. Employee Relations & Investigations
Serve as a resource to employees and leaders regarding workplace concerns, policies, performance expectations, and employee relations matters.

Partner with HR leadership and managers to address employee issues consistently and determine appropriate next steps. Support performance management, coaching, corrective action, and related documentation. Escalate complex or sensitive employee relations matters to appropriate HR leadership. Maintain confidentiality and sound judgment when handling sensitive employee matters and identify recurring issues or trends for HR leadership. Employee Engagement & Recognition
Support the planning and execution of employee engagement, recognition, and culture initiatives.

Coordinate employee events, recognition programs, surveys, and other initiatives that support a positive workplace culture. Partner with HR leadership and other departments to promote participation in engagement initiatives. Learning & Development
Support the coordination and administration of corporate training and development programs. Coordinate training logistics, communications, attendance tracking, and required documentation for corporate trainings. Maintain training records and support completion of required corporate training.

Partner with HR leadership and internal stakeholders to support corporate employee development initiatives. HRIS & Reporting
Maintain accurate employee data within the HRIS and support the timely processing of employees and organizational changes. Assist with HRIS data audits and corrections to ensure data integrity. Generate routine HR reports and assist with analysis of HR data as requested. Support HR technology initiatives, system updates, and process improvements. Participate in HR projects and initiatives that support organizational and business priorities.

Identify opportunities to improve HR processes, employee experiences, and administrative efficiency. Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
Equivalent combination of education and relevant HR experience may be considered.
3+ years of progressive experience in Human Resources, preferably in an HR Generalist, HR Coordinator, HR Specialist, or similar role.
~ Experience supporting employee relations, onboarding, recruiting, HRIS administration, and employee lifecycle processes preferred.

Working knowledge of HR practices, policies, and employee relations. Experience with employee investigations, documentation, and HRIS systems. Proficiency with Microsoft Office and HR systems.

Communication & Relationship Building: Builds trust and communicates effectively with employees and leaders at all levels.
Actual compensation may vary based on factors including, but not limited to, experience, skills, training, knowledge, education, and overall qualifications.
Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.