IT Support Specialist

Description
We are looking for an IT Support Specialist to provide day-to-day technical support for a retail apparel environment in Bolingbrook, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys solving hardware and software issues, supporting end users, and keeping service requests moving efficiently. The role includes hands-on troubleshooting for workplace technology, printer support, and occasional travel to a nearby company site once or twice per month.

Responsibilities

Provide front-line technical assistance for end users by diagnosing and resolving common hardware, software, and Windows-related issues. Manage incoming service requests by opening, updating, and closing tickets while maintaining clear documentation and timely follow-up. Support Zebra printer operations, including troubleshooting connectivity, printing errors, and routine device issues. Assist with user account support and access-related tasks within Active Directory and other standard support tools.

Travel to an additional company location one to two times each month to deliver onsite technical support as needed. Follow established support procedures to ensure incidents are handled consistently and escalated appropriately when required. Contribute to operational support activities tied to warehouse technology, shipping, or logistics systems when needed. Participate in training for robotics or automation-related tools and help support those technologies in the workplace.

Maintain an organized, process-driven approach to issue resolution while delivering reliable customer service to internal users. Requirements
Experience providing desktop, help desk, or technical support in a business environment. Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support. Familiarity with Active Directory for basic account administration and user support tasks. Ability to perform foundational technical troubleshooting across hardware, software, and peripheral devices.

Experience using a service desk or ticketing system to track incidents and requests. Strong communication skills and the ability to work effectively with users across different functional areas. Willingness to travel occasionally to a nearby worksite for onsite support. Exposure to warehouse technology, automation, or robotics is helpful but not required. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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