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ServiceNow Platform Administrator

American Unit Inc.Ralston, NE🇺🇸United StatesPosted 10 Sept 2026

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Ralston, NE, United States
Posted
17 hours ago
ServiceNow

Job Description

Role: ServiceNow Platform Administrator
Location: Omaha, NE (Onsite – 5 Days a week)
Job Description
The ServiceNow Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the ServiceNow platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in ServiceNow change management, CI/CD practices, and enterprise integrations.
Responsibilities
  • Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.
  • Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.
  • Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.
  • Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.
  • Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.
  • Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.
  • Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.
  • Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.
  • Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.
  • Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.
Qualifications
  • Experience administering the ServiceNow platform in an enterprise environment.
  • Hands-on experience with ServiceNow integrations.
  • Experience with ServiceNow Change Management processes.
  • Familiarity with CI/CD practices and release management within a ServiceNow environment.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Ability to work collaboratively with technical teams, business stakeholders, and platform users.
  • Strong communication skills with the ability to explain technical concepts clearly and effectively.
  • Detail-oriented approach with a focus on quality, documentation, and operational excellence.
  • Preferred experience with one or more of the following ServiceNow areas:
    • ITSM
    • FSM
    • App Engine
    • Health & Safety

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