IT Systems Administrator Training Program

Year Up United's IT Systems Administration Training Program prepares motivated young adults for entry-level IT support and systems roles. In this full-time program, you'll learn core skills in user account management, device configuration, basic networking, and troubleshooting through instructor-led coursework, labs, and real-world projects. You'll practice ticketing tools and customer support, build a professional portfolio, and develop workplace skills. Supported by coaches and mentors, you'll be matched with a corporate internship, gaining hands-on experience that can lead to long-term IT career opportunities.

Responsibilities

• Participate in instructor-led IT systems administration coursework and labs
• Learn and practice user account, permissions, and device management
• Troubleshoot basic hardware, software, and connectivity issues
• Use ticketing tools to document, track, and resolve support requests
• Apply basic networking and security concepts in lab environments
• Support peers and staff with structured IT help desk tasks
• Create clear technical documentation and how-to guides
• Complete a corporate internship to apply skills in a real workplace
• Collaborate with coaches and mentors on professional development goals
• Demonstrate reliability, professionalism, and continuous learning in all program activities

Required Skills

• Windows and mac
• OS administration basics
• User account and permission management
• Basic networking and DNS concepts
• Hardware and software troubleshooting
• Ticketing and IT service management tools
• Office 365/Google Workspace administration basics
• Endpoint imaging and deployment
• Basic cybersecurity and access control practices
• Documentation and knowledge base writing
• Customer support and help desk communication