Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education environment in Bryn Mawr, Pennsylvania. This Long-term Contract position supports both students and staff by resolving everyday hardware and software issues through walk-up service, desk-side support, and classroom visits. The ideal candidate will be comfortable troubleshooting Chromebooks, Mac devices, and desktop workstations while delivering responsive, customer-focused service.

Responsibilities

Deliver first-level technical support for students and employees by diagnosing and resolving common device and access issues
Provide in-person assistance at the support office for walk-up technology concerns from campus users
Travel to classrooms and other on-site locations to address technical problems that require desk-side attention
Troubleshoot and support Apple laptops used by staff, including operating system and basic hardware issues
Assist students with Chromebook-related problems, including functionality, connectivity, and usability concerns
Set up, maintain, and support desktop workstations to help ensure reliable day-to-day operations
Document support requests, resolutions, and recurring issues to improve service efficiency and issue tracking

Requirements

Experience providing Tier 1 or front-line desktop support in an academic or service-focused setting
Hands-on knowledge of desktop workstation troubleshooting and end-user support
Familiarity with Chromebook support, including basic device configuration and issue resolution
Working knowledge of Mac OS and support for Apple laptop environments
Strong problem-solving skills with the ability to assess issues quickly and take appropriate action
Effective interpersonal and communication skills for assisting students, faculty, and staff in person and by phone
Ability to manage multiple support requests while maintaining a service-oriented approach

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