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Contract Optimisation Analyst: Data-Driven CX Improvement

Officeworks LtdVictoria🇦🇺AustraliaPosted 6 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to leverage your data analysis expertise to significantly impact customer experience and drive strategic improvements within a reputable company. You'll thrive here if you possess strong analytical and technical skills and are eager to develop your career in a supportive environment. Don't miss out on this chance to make a real difference and gain valuable experience.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Victoria, Australia
SQLTableauPower BI

Job Description

Officeworks Ltd is seeking a Contract Optimisation Analyst for a 12-month fixed-term contract based at Chadstone, VIC. You will transform complex data into actionable insights, deliver performance reporting, and support decision-making across the Customer Contact Centre.

The role requires strong SQL, Power BI, Tableau, and Excel skills, and experience with managed service partners. You will partner with internal teams to drive improvements in customer outcomes and contractual performance, while

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