IT Support Engineer

Amazon is seeking an IT Support Engineer to deliver reliable, customer-obsessed technical support for our global workforce. In this role, you will troubleshoot hardware, software, and network issues; manage user accounts and access; and support cloud-based collaboration tools. You will leverage data, documentation, and automation to drive root-cause fixes and continuous improvement. Working in a fast-paced, hybrid environment, you will partner with global IT and AWS teams to ensure employees stay productive while you grow your skills and career in cutting-edge technologies.

Responsibilities

• Provide hands-on support for laptops, desktops, mobile devices, and peripherals for Amazon employees.
• Troubleshoot and resolve OS, application, and network connectivity issues in a ticket-based environment.
• Manage user accounts, access, and permissions using Active Directory/Azure AD and related tools.
• Configure, deploy, and maintain end-user devices following security and compliance standards.
• Collaborate with global IT and AWS teams to support cloud-based tools and internal services.
• Monitor, triage, and prioritize incidents, ensuring timely resolution and clear communication.
• Document solutions, create knowledge-base articles, and contribute to process improvements.
• Identify recurring issues and propose automation or root-cause fixes to enhance reliability.
• Support remote and hybrid employees via remote-access tools and collaboration platforms.
• Participate in on-call or shift rotations to maintain high availability in a fast-paced environment.

Required Skills

• Windows and mac
• OS administration
• Office 365 administration
• Active Directory / Azure ADTCP/IP networking and troubleshooting
• VPN and Wi Fi configuration
• Endpoint management (Intune, SCCM, or similar)
• Hardware diagnostics and repair (laptops, peripherals)
• Ticketing systems (Service
• Now, Jira, or similar)
• Scripting/automation (Power
• Shell, Bash, or Python)
• ITIL-based incident and request management