User Researcher

User Researcher - REMOTE - Outside IR35 - 3 months rolling - £400 - 450 per day depending upon experience

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance

More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK

We are seeking an experienced User Researcher to support a high-profile project within a secure environment. This is an excellent opportunity for a research professional who can uncover user needs, influence service design and help deliver user-centred digital solutions.

The successful candidate will work closely with multidisciplinary teams, using research and evidence to inform product development, improve user experiences and ensure services meet the needs of their intended audiences.

Key Responsibilities

• Plan and conduct qualitative and quantitative user research to understand user behaviours, needs and pain points.

• Select appropriate research methods, including user interviews, usability testing, surveys and contextual research.

• Develop research plans, discussion guides, interview scripts and testing scenarios.

• Analyse research findings and translate insights into actionable recommendations.

• Present research findings to stakeholders, product managers, designers, developers and wider delivery teams.

• Work collaboratively with UX designers, business analysts, product owners and service designers.

• Support the development and continuous improvement of user-centred digital services.

• Ensure research findings inform design decisions, product priorities and service improvements.

• Maintain appropriate research documentation and ensure research activities comply with relevant security and data protection requirements.

Essential Skills and Experience

• Proven experience working as a User Researcher within digital delivery or service design environments.

• Strong experience conducting user interviews, usability testing and other appropriate research methods.

• Ability to analyse qualitative and quantitative data and communicate meaningful insights.

• Experience working within multidisciplinary Agile teams.

• Excellent stakeholder management and communication skills.

• Ability to translate user research findings into practical recommendations.

Desirable Experience

• Experience working on UK Government, public sector or defence-related projects.

• Familiarity with the Government Digital Service (GDS) Service Standard and Service Manual.

• Experience supporting services through discovery, Alpha, beta and live phases.

• Knowledge of accessibility standards and inclusive research practices.

• Experience working in secure or highly regulated environments.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.