User Researcher

User Researcher
Role Overview

We are looking for an experienced User Researcher to work within multidisciplinary Agile teams, helping to understand user needs and improve digital products and services.

You will conduct research, generate actionable insights and work closely with Product, Design, Technology and Business stakeholders to ensure decisions are informed by robust user evidence.

Key Responsibilities

• Plan and conduct qualitative and quantitative user research, including interviews, contextual research, usability testing and surveys.
• Recruit appropriate and representative research participants.
• Analyse research findings and translate insights into clear, actionable recommendations.
• Test prototypes, user journeys, content and live services to identify usability issues and improvement opportunities.
• Embed user research throughout discovery, development and continuous improvement.
• Collaborate with Product Managers, Service Designers, Content Designers, Developers and Business Analysts.
• Present research findings and recommendations to technical and senior stakeholders.
• Ensure research considers accessibility, inclusion and the needs of diverse and vulnerable users.
• Develop research plans, discussion guides and usability-testing scenarios.
• Maintain clear research documentation and contribute to a shared evidence base.

What We're Looking For

• Proven experience as a User Researcher, UX Researcher or User Experience Researcher.
• Strong experience in qualitative research, particularly interviews and usability testing.
• Experience working in Agile, multidisciplinary delivery teams.
• Ability to turn research findings into actionable product and service improvements.
• Strong analytical, communication and stakeholder-management skills.
• Experience researching complex digital products or services.
• Understanding of accessibility, inclusive design and diverse user needs.
• Experience in public sector, financial services, regulated or similarly complex environments is desirable.

Relevant Backgrounds

• User Researcher
• UX Researcher
• Senior User Researcher
• UX Research Consultant
• User-Centred Design Researcher
• Service Designer with strong research experience
• Digital Researcher
• Product/Experience Researcher