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User Researcher

CBSbutler Holdings Limited trading as CBSbutlerWellington, Shropshire🇬🇧United KingdomPosted 3 Sept 2026

Why This Role Stands Out

This hybrid User Researcher role offers a fantastic opportunity to drive impactful improvements within Agile teams, leveraging your expertise in qualitative and quantitative research to shape digital products. You'll thrive here if you're a skilled communicator with a passion for translating user needs into actionable insights, contributing to a reputable company. Seize this chance to grow your career and make a real difference!

Quick Overview

Seniority
Mid Senior
Employment type
Temporary/Casual
Work mode
On Site
Location
Wellington, Shropshire, United Kingdom
Stakeholder ManagementAgile

Job Description

User Research Agents
Telford or Worthing / Hybrid - 2 days per week onsite
Up to 400 per day inside ir35
Initial 4 month discovery contract - Likely to be extended into Alpha and build phase
Eligible for BPSS clearance

Experienced User Researcher required to support a major government digital transformation programme, leading Discovery research to shape the future of agent services.

Key skills required:

  • End-to-end user research and research strategy

  • User interviews, usability testing and workshop facilitation

  • User needs analysis, journey mapping and concept validation

  • Experience working in multidisciplinary Agile teams

  • Strong stakeholder engagement and insight reporting

CESA and Self Assessment knowledge would be highly advantageous.

Initially a 4-month Discovery phase, with a strong likelihood of extension into Alpha and Build.

If this role is of interest, apply now or email your CV directly to me at (url removed)

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