User Researcher

We are hiring for User Researcher
Location: Worthing/Telford - Hybrid/2 days Per week in office

• Proven experience as a User Researcher within complex digital services, large-scale transformation programmes or similar environments.
• Demonstrable experience planning and delivering end-to-end user research within multidisciplinary Agile teams.
• Strong knowledge of qualitative and quantitative research methods.
• Hands-on experience conducting user interviews, contextual research, usability testing and concept validation.
• Experience identifying user needs, developing research plans and translating findings into actionable recommendations.
• Proficiency in user journey mapping, persona development and workshop facilitation.

Key Skills: Large-scale transformation/Government Digital Service (GDS)/User journey mapping/Quantitative research