User Researcher

User Researcher

Salary: £60,000 - £80,000 + Benefits

Location: Mostly Remote | Occasional Travel to London or Manchester

Clearance: Active SC Clearance Required

We're looking for an experienced User Researcher to join a growing User-Centred Design team within a consultancy delivering major public sector transformation programmes. Working as part of multidisciplinary agile teams, you'll help shape and improve digital services by ensuring user needs remain at the heart of service design and delivery.

What You'll Be Doing

• Leading and delivering user research across Discovery, Alpha and Beta phases.
• Planning and conducting a range of qualitative and quantitative research activities.
• Working closely with stakeholders and delivery teams to understand user needs.
• Translating research findings into clear, actionable recommendations.
• Supporting service transformation through evidence-led design decisions.
• Promoting and embedding user-centred design best practice.
• Contributing to the growth and development of the wider UCD capability.

What We're Looking For

• Active SC Clearance.
• Strong experience delivering user research within GDS environments.
• Experience working across Discovery, Alpha and Beta phases.
• Strong stakeholder management, workshop facilitation and communication skills.
• Experience working within agile multidisciplinary teams.
• Strong analytical skills with the ability to combine research evidence and data.
• Central Government or wider Public Sector experience.

Desirable

• Experience working within large-scale digital transformation programmes.
• Experience mentoring or supporting junior researchers.
• A passion for championing user-centred design principles.

If you're an SC-cleared User Researcher looking to work on impactful public sector programmes and help shape user-centred digital services, we'd love to hear from you.