RPA Project Manager

RPA Project Manager

Remote
Long term Contract

Skills required:

10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization

Minimum 5+ years of experience in RPA project management & working for system integrators and/or global SI

Excellent client-facing and internal communication skills

Strong working knowledge of Microsoft Office

PMP / PRINCE II certification a plus

Experience using change management processes for dynamic professional services projects

External customer-facing management experience a plus (including partners)

Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus

Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus

Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships

UiPath project management is mandatory

Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus

Responsibilities

Coordinate internal resources to deliver customer outcomes as sold

Ensure all RPA projects delivered within time, scope, quality, and cost constraints

Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality

Ensure resource availability and allocation

Develop detailed project plans to monitor and track progress

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

Measure project performance using appropriate tools and techniques

Report and escalate to management as needed

Successfully manage the relationship with the client and all stakeholders

Run,manage & develop customer facing project status meetings as required.

Create and maintain comprehensive project documentation

Collaborate with project managers worldwide to improve PM efficiency

Foster relationships with customers enabling future account sales

Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing

Internalize every aspect of the customer experience as it relates to delivery excellence

Assist in the development and/or review of SOWs, MSAs, and other related documentation

Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.

Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience

Continually work to identify, develop and share new uses for UiPath

Identify best practice artifacts that can be packaged into delivery kits and shared with partners

Help drive customer references and case studies.