Senior Vice President, Client Processing Manager - BTS Operations Manager

Senior Vice President, BTS Operations Manager – BNY A.M.P. Operations – Global Payments and Trade Platform

We’re seeking a future team member for the role of Senior Vice President, BTS Operations Manager – BNY A.M.P. (Banking as a Service) Operations to join our Global Payments and Trade Operations Platform. This role is located in Pittsburgh, PA.

About BNY A.M.P

BNY A.M.P. (Assets, Movements, Platforms) is BNY’s Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings—backed by BNY’s safety, compliance, and operations—via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, cards/ATMs, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.

About the Role

BNY is seeking a Senior Vice President, BTS Operations Manager to build, develop, and lead a team of operations specialists and analysts supporting Banking Transaction Services (BTS) within BNY A.M.P. Banking Transaction Services is the core transactional banking product within A.M.P., enabling institutional clients to offer their customers a fully functional, branded banking experience powered by BNY’s infrastructure. Through BTS, a fintech, insurer, or other institutional client can provide access to a full suite of everyday banking capabilities, including debit cards, check writing, ACH receiving (including direct deposit), online bill pay, 24/7 customer service, and fraud monitoring.

In this role, you’ll make an impact in the following ways:

• Build, lead, and develop a high-performing team of operations specialists supporting Banking Transaction Services
• Serve as the Operations Leader for Broker support activities; from new account openings, to Reconciliation, Billing and Settlement.
• Establish clear team goals, performance expectations, and development plans to drive accountability and engagement.
• Oversee daily operational execution to ensure accuracy, timeliness, service quality, and adherence to controls.
• Act as a key escalation point for complex operational issues, client-impacting matters, and service delivery challenges.
• Partner closely with internal stakeholders across operations, product, technology, client service, risk, compliance, and finance to support seamless execution of BTS processes
• Drive process optimization and automation initiatives to reduce manual touchpoints, improve scalability, and strengthen controls.
• Identify operational risks, process gaps, and inefficiencies, and implement sustainable solutions to enhance the end-to-end operating model.
• Support the design and implementation of operational procedures, governance routines, metrics, and reporting to monitor performance and service outcomes.
• Ensure effective support for transactional banking capabilities including payments-related processes tied to ACH, checks, wire transfers, and debit cards.
• Promote a strong control environment, including adherence to policies, procedures, reconciliation standards, and audit readiness expectations.
• Foster collaboration across global teams and functions to ensure consistent execution and coverage across multiple time zones.
• Contribute to strategic initiatives that enhance the BTS operating model and support the broader growth of A.M.P.

To be successful in this role, we’re seeking the following:

• 10+ years of operations experience in financial services with deep, product-specific expertise
• Demonstrated background in one or more payment types, including: ACH, Checks, Wire Transfers, Debit Cards
• Proven experience leading teams and managing day-to-day operational functions
• Strong process improvement mindset with a track record of driving automation and reducing manual workflows
• Ability to collaborate effectively across multiple functions and global time zones
• Strong analytical, problem-solving, and decision-making skills
• Excellent verbal and written communication skills, with the ability to engage effectively across operational and leadership audiences

• Skilled communicator with stakeholder management experience

• Experienced on prioritization with an ability to “connect the dots” across the organization while maintaining a client-centric focus