Start searching
Back to Jobs
RemoteTechnology

Cloud Engineer III

iSpace, IncUnited States🇺🇸United States

Why this role stands out

This remote Cloud Engineer III role at iSpace, Inc. offers an exciting opportunity to leverage your expertise in NICE CXone, Salesforce, and ServiceNow to drive impactful projects. You'll thrive in this position if you're a mid-senior level professional seeking to expand your cloud engineering skills within a dynamic technology environment. Apply today to join a forward-thinking company and contribute to innovative solutions.

Quick overview

SeniorityMid Senior
Work modeRemote
LocationUnited States

Job description

Senior CCaaS Engineer / Cloud Engineer III
Location: 100% Remote
Duration: 12 Months

·        Deep hands-on experience with:

o   NICE CXone

o   Salesforce

o   ServiceNow

o   Epic integrations

·        Strong background in contact center architecture, cloud communications, and CCaaS platforms.

·        Proven experience working with complex existing codebases, scripts, and enterprise-scale environments.

·        Expertise in conversational AI technologies, including:

o   AI agents

o   Large Language Models (LLMs)

o   Chatbots

o   Voice bots

o   Agentic AI solutions

·        Experience integrating AI technologies into customer service environments.

·        Experience implementing fraud detection, prevention, and voice biometric solutions.

·        Strong understanding of secure design principles and authentication technologies.

·        Demonstrated success in resolving high-severity incidents and Tier 3 escalations

Similar jobs

Apply