Inside Sales Rep/Service Dispatcher

Job Description
Job Description
Inside Sales Rep/Service Dispatcher
High-Volume Calls | Sales | Scheduling | Dispatch
At
Glass Doctor of Sioux Falls
, we don’t just install glass—we deliver exceptional customer service experiences from the first call to the final install. As we grow, we’re looking to bring on a highly organized, customer-focused, fast paced Inside Sales Rep/Service Dispatcher (FT) who thrives in a highly active, fast-paced environment to play a key role in driving revenue and be a part of our daily operations.

Position involves high call volume, inbound/outbound calls, in-store customers, closing/booking jobs, scheduling technicians, interruptions on the fly - the pace is high speed and accuracy is KEY! What You Do!

Dispatching & Operations
Schedule & dispatch technicians for residential, commercial, and auto glass jobs
Optimize daily routes for efficiency and productivity
Coordinate job timelines, materials, and customer expectations
Manage work orders and ensure accuracy from start to finish
Inside Sales & Customer Service
Answer inbound calls and convert inquiries into booked jobs
Provide quotes, outbound calls follow up on leads/opportunities, and close sales
Upsell additional services and identify revenue opportunities
Deliver a professional, friendly, and solution-focused customer experience
Administrative & Support
Order glass, parts, and materials from vendors (learn varieties of glass)
Track inventory and ensure job readiness
Process billing, payments, and job documentation
Maintain organized records and communication with customers
What We’re Looking For!

• 2+ years of high-volume call center, inside sales, service dispatch, C/S or home-service experience highly desired
• Strong communication and customer service skills
• Proven ability to sell and close business over the phone & upsell skills
• Highly organized with strong multitasking ability
• Accustomed to working in a highly fast-paced, team environment
• Problem solver with high attention to detail
• Tech-Savvy (scheduling systems, CRM "Service Titan", office software) with intermediate to advanced typing skills (fast typing while talking required)

This is NOT a traditional customer service position; it is an Inside Sales Rep with Service Dispatch combined into one!

Compensation & Benefits

• Excellent compensation

$19-$22/hour (DOE) + annual bonus based on performance.

• Health insurance/Life Insurance/HSA, AFLAC Supplemental Insurance, holiday pay, vacation pay, 401K retirement w/match, employee events & annual company retreat.
• Fun, family-owned business, an excellent place to be with the best crew!

Apply online or swing by to visit our amazing showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out a job application.
EOE
APPLY TODAY!
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