Recently postedTechnology

ITSM / CMDB / ServiceNow Analyst

Feuji IncUnited States🇺🇸United States

Why this role stands out

This hybrid role at Feuji Inc. offers a fantastic opportunity to grow your ServiceNow expertise by directly impacting integration programs and honing your CMDB and ITSM skills. You'll thrive here if you enjoy building robust reporting and ensuring data accuracy within a collaborative technology environment. Apply today to leverage your mid-senior level experience and contribute to exciting projects!

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationUnited States

Job description

Maintains the ServiceNow platform's ITSM processes and CMDB accuracy for the integration program, ensuring incidents, requests, and assets tied to each acquisition are tracked and reportable.
Reports to: Project Lead / Service Desk Lead
Key Responsibilities
• Configure and maintain ServiceNow ITSM modules (Incident, Request, Change) for the integration program
• Own CMDB accuracy — creating and updating configuration items for newly integrated sites, devices, and services
• Build and maintain reporting/dashboards tracking hypercare tickets, SLAs, and integration progress
• Support data imports/reconciliation of assets and services from acquired entities into the CMDB
• Partner with Service Desk and technical workstreams to ensure consistent ticket categorization and routing
• Administer workflow, forms, and catalog items supporting integration-specific processes
Required Qualifications
• 2-4 years experience administering ServiceNow, including ITSM and CMDB modules
• Understanding of CMDB data modeling and CI relationships
• Experience building reports/dashboards in ServiceNow
Preferred Qualifications
• ServiceNow certification (CSA or ITSM Fundamentals)
• Experience with CMDB reconciliation during M&A or system consolidation projects; familiarity with ServiceNow Discovery