IT Analyst

• Install, configure, and maintain end‑user devices, peripherals, operating systems, and business applications in compliance with security and QMS requirements.
• Serve as the primary point of contact for IT support requests, troubleshooting hardware, software, network, and access issues for on‑site and remote users.
• Log, track, and resolve service requests while maintaining clear communication and meeting service level expectations.
• Lead employee onboarding and offboarding, including provisioning accounts, configuring devices, and coordinating access with HR and managers.
• Manage user access for Microsoft 365 distribution groups and collaboration tools, escalating non-standard or security-sensitive requests to Corporate IT.
• Maintain accurate documentation for IT assets, SOPs, work instructions, and user guides to support operational consistency and audit readiness.
• Support continuous improvement initiatives by identifying recurring issues, process gaps, or opportunities to improve system performance and user experience.
• Work cross‑functionally with production, engineering, quality, and administrative teams to minimize downtime and maintain business continuity.
• Assist Corporate IT with infrastructure tasks such as server updates, network troubleshooting, monitoring tools, and system health checks as needed.
• Conduct basic database or SQL activities such as running queries, supporting data integrity checks, or generating operational reports.
• Develop or maintain simple scripts or tools (PowerShell, Python, SQL, etc.) to automate tasks, enhance reporting, or improve support efficiency.
• Support small software or application development efforts, contributing testing, documentation, or light coding as skills develop.
• Participate in evaluating or implementing AI‑enabled tools, automation platforms, or modern productivity technologies.
• Promote a positive, service-oriented culture by communicating professionally and collaborating effectively with colleagues.
• Follow all safety rules, PPE policies, and QMS requirements when working in production or laboratory environments.

• Must be a U.S. Person as defined by U.S. export control laws (U.S. citizen, lawful permanent resident, refugee, or asylee) to comply ITAR.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 2+ years of experience in an IT help desk, technical support, or related role; manufacturing or regulated industry experience preferred.
• Ability to read, understand, and follow safety rules, operating instructions, procedure manuals, and Standard Operating Procedures (SOPs).
• Experience supporting export control version of Windows OS, Microsoft 365, Active Directory, basic networking, and endpoint management tools
• Experience with or willingness to learn SQL queries, scripting languages (PowerShell, Python), or database concepts.
• Experience with ticketing systems, asset tracking, and user account management
• Ability to work independently with minimal supervision while maintaining accuracy and attention to detail.
• Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking, and endpoint management tools.
• Understanding of SOPs, documentation control, and change management concepts in a regulated environment.
• CompTIA A+, Network+, or similar certifications preferred but not required.
• Ability to follow all PPE safety rules and policies such as wearing safety glasses, safety shoes, lab coats, or other required protective equipment when applicable.

• Ability to work independently and collaboratively in a team environment to meet business deadlines and service expectations.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Strong troubleshooting and analytical skills with a customer-service mindset.
• Foundational understanding of SQL, scripting, automation, or application development concepts (or willingness to learn).
• Interest in or exposure to software development, automation tools, or AI‑enabled technologies.

• Prolonged periods of sitting or standing while working at a computer
• Frequent use of computer screens and standard office equipment
• Occasional lifting of IT equipment (up to 25 lbs.)
• Intermittent travel up and down stairwells and between office and production areas

• Location: On-site in Burlington, MA
• Travel: Occasional travel (less than 10%) may be required for coordination between Poly6 Cleveland site.
• Schedule: Full-time, Monday to Friday, with flexibility to support production schedules or critical IT needs.
• Work Style: Primarily office-based with periodic time spent on the production floor to support users and systems.

• Bonus program eligibility
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Company-paid life insurance
• Professional development opportunities
• Collaborative and innovative work culture

This is a non-management position
This is a full time position
Pay Range: $75,000-$125,000 annually