Sales and Customer Service Representative - RETAIL

Job Description \We are seeking motivated, customer-focused professionals to join our team as Customer Service Retention & Sales Representatives. You'll assist customers with service-related concerns, disconnected service situations, account questions, and retention conversations. You'll listen and follow up to customer needs, resolve issues, and recommend products and services that provide value while helping retain customers.
This is an inbound call center position.

Customer Service Retention & Sales Representative
Pay: $17.00/hour + Performance-Based Bonuses (Average $400–$450/month; Deliver exceptional customer service over the phone. Resolve customer concerns professionally and efficiently. Retain customers by identifying needs and presenting appropriate solutions. Process account updates, service requests, and retention transactions. Follow established call flows and quality standards. Maintain accurate documentation and account records. Navigate multiple systems while engaging customers effectively.

Meet performance goals related to customer satisfaction, retention, and sales outcomes. Build long-term customer loyalty through personalized service and value-based recommendations.

Outstanding customer service skills
~2+ years of call center or high-volume customer service experience
~ Previous retention, save desk, subscription, or customer support experience
~ Sales experience including:
~ Inside sales
~ Consultative sales
~ Revenue-generating customer support
Proven ability to influence customer decisions and recommend value-based solutions
High school diploma or equivalent
\Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.