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Lead Amazon Connect (AI-enabled CI/CD + AWS Cloud Automation)

Sovereign TechnologiesUnited States🇺🇸United StatesPosted Sep 23, 2026

Why This Role Stands Out

This Lead Amazon Connect role offers an exciting opportunity to leverage AI in modernizing CI/CD pipelines within a cutting-edge AWS cloud environment, perfect for experienced engineers passionate about innovation. You'll thrive by driving impactful solutions and developing advanced skills in cloud automation and contact center technologies, with the flexibility of a remote work setup. Apply today to shape the future of customer engagement!

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

United States

Posted

1 week ago

DynamoDBAWSSalesforceCRMCampaign ManagementFive9GenesysGitHub ActionsServiceNowTerraform

Job Description

Title: Lead Amazon Connect / AWS Contact Center Engineer

Location: Remote
Level: Lead
Focus: Amazon Connect + AI-enabled CI/CD + AWS Cloud Automation

Role Overview

We are seeking a Lead Amazon Connect Engineer to help redesign and modernize a CI/CD pipeline for Amazon Connect, with a strong emphasis on using AI to accelerate feature development, testing, and delivery. The ideal candidate will be highly hands-on across Amazon Connect, AWS, Infrastructure as Code, DevOps automation, and contact-center technologies.

Must-Have Skills

5+ years hands-on experience with Amazon Connect or comparable CCaaS platforms such as Genesys, NICE, or Five9.
Strong hands-on experience with:

Amazon Connect
Amazon Lex
AWS Lambda
Harness
CI/CD pipelines
Terraform
GitHub Actions

Lead-level experience designing, implementing, and supporting cloud-based contact center solutions.
Experience designing and implementing Amazon Connect Contact Flows and Flow Modules.
Experience with Amazon Connect Outbound Campaigns, including campaign management, contact lists, and answering-machine detection.
Experience with Amazon Connect Customer Profiles, identity resolution, and external data integrations.
Strong understanding of Routing Profiles, queues, priorities, routing logic, agent hierarchy, and skill-based routing.
Hands-on Amazon Lex experience, including intents, slots, fulfillment logic, and multi-turn conversations.

AWS / Cloud Services

Experience with:

AWS Lambda
DynamoDB
S3
CloudWatch
Kinesis
EventBridge
Infrastructure as Code (Terraform)
Cloud-native automation and deployment

CI/CD & Automation

Experience designing and supporting enterprise CI/CD pipelines.
Strong experience with Harness and GitHub Actions.
Experience automating Amazon Connect deployments and configuration management.
Experience with IaC and automated testing/deployment processes.
Experience using AI/GenAI to accelerate software or feature development and delivery is highly relevant to this role.

Preferred Qualifications

Experience with Contact Lens for real-time and post-call analytics.
Understanding of telephony concepts: IVR, ACD, CTI, SIP.
AWS certification such as Cloud Practitioner, Solutions Architect, or Specialty.
Experience integrating Amazon Connect with Salesforce, ServiceNow, or other CRM platforms.
Experience leading technical design, architecture, implementation, and production support activities.