EmployeeTechnology

Help Desk Specialist with Security Clearance

Power3 SolutionsFort Meade, MD🇺🇸United States

Why this role stands out

This hybrid Help Desk Specialist role at Power3 Solutions offers a fantastic opportunity to leverage your IT support expertise in a mission-critical environment, contributing directly to national security while developing valuable cybersecurity skills. If you possess a TS/SCI with Polygraph clearance and have a passion for problem-solving and excellent customer service, you'll thrive in this dynamic team. Apply today to secure your place in a company renowned for its cybersecurity leadership and commitment to its employees.

Quick overview

SeniorityMid Senior

Employment typeEmployee

Work modeHybrid

LocationFort Meade, MD, United States

Network Administration

Job description

Help Desk Specialist

Fort Meade, Maryland Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K–$85K Secure the Mission. Set the Standard in Cybersecurity. Power3 Solutions is seeking Help Desk Specialists to support a software engineering program in the Ft. Meade area. What You’ll Do As a Help Desk Specialist, you will:
Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
Provide health and status monitoring and taking appropriate measures when a service outage occurs.
Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
Document and communicate outage information to coworkers and customers.
Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
Document all communications in a ServiceNow ticket system, escalate tickets as needed
Provide basic instructions on how to use services to both external and internal customer.
Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring Required Qualifications

TS/SCI with Polygraph
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+) Power3 Solutions does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor. Power3 Solutions Partnering with federal, state, and local organizations to bring the best talent to the right roles. https://power3.com/ https://www.linkedin.com/company/power3-solutions Apply Now

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