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Salesforce Business Analyst

I-Link SolutionsAlbany, NY🇺🇸United StatesPosted Oct 19, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Albany, NY, United States
Posted
21 hours ago
Salesforce

Job Description

Description
Leading JAD sessions for As-Is/To-Be business processes/use cases. Interviewing stakeholders to document requirements for existing and new applications. Working across all bureaus and units to understand mission-critical business processes.


Mandatory Qualifications

184 Months experience performing analysis by eliciting then analyzing the stakeholder's business needs using a variety of analysis techniques including but not limited to JAD sessions, requirement elicitation sessions, conducting interviews, creating user stories, documenting As Is and To Be documents and diagrams, and converting those into verified and validated functional and non-functional requirements for development.
284 Months experience creating and maintaining software development artifacts for communication of requirements, including context diagrams, textual use cases, swim lane diagrams, report specifications, wireframes, user interface specifications, and non-functional requirements specifications.
384 Months experience facilitating requirement workshops, JAD sessions and structured walkthroughs, practicing effective communication to ensure requirements are understood, conveyed, and met.
472 Months experience creating test plans/cases, managing defects with development teams, and working with users on User Acceptance Testing.
572 Months experience managing requirements throughout the Requirements Management Lifecycle, including creation and execution of a Requirements Management Plan, requirements traceability, establishing requirements baselines and managing requirements change control.
636 Months experience working on various applications within healthcare including but not limited to patient records, billing and finance, human resources.
724 Months Experience with SalesForce – OmniStudio and Public Sector solutions.
8Salesforce Certified Business Analyst or Salesforce Administrator / Developer certifications.
9Bachelor's degree in Computer Science, Information Technology,
Required Documentation• Résumé
• Copy of Candidate Identification
(i.e., Driver's License//Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications
(i.e., professional certifications, degrees, etc.)


i-Link Solutions requires a Bachelor's Degree or its equivalent in Computer Science, Computer Information Systems, Information Systems or a closely related field of study for all positions.
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability

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