Technical Product Owner

Key Responsibilities

• Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.
• Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.
• Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.
• Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.
• Support planning, intake, and capacity management activities for platform initiatives.

• Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.
• Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.
• Collaborate with brand product teams, the brand SRE team, platform engineering, and enterprise cloud and security teams.

• Support adoption of platform capabilities through customer-focused prioritization and clear communication.
• Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.

Required Qualifications

• 1–2+ years of experience in product management or technical product ownership.
• ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).
• Experience owning and managing a product backlog in an Agile environment.
• Experience with user research, requirements gathering, and translating needs into product deliverables.
• Familiarity with product metrics and measuring adoption or outcomes.
• Ability to collaborate effectively with engineering and cross-functional stakeholders.
• Bachelor's degree in any field (technical degree preferred but not required).

Preferred Qualifications

• Experience with developer tools, internal platforms, or infrastructure-related products.
• Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.
• Exposure to automation, self-service platforms, or workflow tooling.
• Technical background or prior hands-on experience working closely with engineers.
• Experience contributing to developer experience or productivity initiatives.
• Product management certifications or formal product training.
• Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.
• Familiarity with restaurant technology or POS (Point of Sale) systems.

Key Competencies

• People Grower: You share knowledge freely, create learning opportunities, and make the team around you better.
• Influencer: You earn credibility through consistent delivery and clear communication. You bring people along rather than going it alone, and you build trusted relationships across teams.
• Results-Focused: You take ownership of outcomes, not just tasks. You define what success looks like, execute with urgency, and follow through.

• Service orientation: treating engineering teams as customers of the platform and holding a high bar for their experience.
• Clear prioritization communication: stakeholders always understand what is being built, what is not, and why.

What Does Success Look Like

• Platform features and improvements are clearly defined, well prioritized, and delivered with high quality.
• Engineering teams adopt platform capabilities and provide positive feedback on usability and value.
• Backlog items are consistently ready for development with clear acceptance criteria.
• Stakeholders understand prioritization decisions and feel informed and aligned.
• Self-service and automation initiatives measurably reduce manual support effort.
• Product metrics are tracked and actively used to inform decisions and improvements.
• The Technical Product Owner III is viewed as a reliable, collaborative partner by engineering teams and stakeholders.