Product Manager Social (Medallia)

Direct, hands-on experience in social media listening and/or online reputation management (ORM) e.g., review aggregation platforms, Google/Meta review APIs, scraping or vendor data feeds, ORM tooling such as Yext, Podium, Birdeye, or similar. This is what makes a one-week ramp realistic; general PM experience without this domain background will not ramp fast enough for this engagement.

Demonstrated ability to take a project brief and independently work out the objective, sequencing, and stakeholders involved not just execute a pre-written task list. Ask for examples of a project they scoped and drove themselves, not just delivered.

Track record of shipping to a high standard with minimal oversight e.g., has owned a workstream solo, not only contributed to one with a manager directing each step.

Able to be productive on the CODB/PEQ/EEQ backlog and field Slack support within the first week, with only light onboarding support from the team.

Prior product management experience in enterprise SaaS/CX or adjacent B2B software

Comfortable working directly with vendors on data licensing, cost, and integration evaluation

Experience writing PRDs, one-pagers, and go-to-market/rollout strategy documents

Strong written communication this role produces significant internal documentation and field-facing Slack support