Systems Administrator Tier 1 with Security Clearance

Cybercore is looking for a Tier 1 System Administrator Core Responsibilities:

• Respond to user inquiries via phone, email, chat, or ticketing systems
• Log and track support requests using help desk ticketing system
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity
• Provide step-by-step guidance to users for troubleshooting common problems
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system
• Provide guidance to less experienced professionals mentoring new hires and trainees when necessary Technical Support Tasks:
• Install, configure, and update software on user devices
• Assist with password resets, account lockouts, and access issues
• Support basic printer, scanner, and peripheral troubleshooting
• Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories) Documentation & Reporting:
• Document and report solutions and procedures for recurring issues for leadership review
• Maintain and report accurate records/tickets of support interactions and resolutions
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken Customer Service & Communication
• Maintain a professional and empathetic tone when dealing with users and co-workers
• Communicate technical information clearly to non-technical users
• Document and reply provide updates on ticket status and possible resolutions
• Actively participate in team environment assisting co-workers when needed Compliance & Security
• Ensure adherence to all IT and departmental policies and procedures
• Report potential security incidents or breaches to appropriate teams or team leaders
• SHIFT: Monday - Friday 6AM - 4PM (May include weekend work)

Required Skills

• HS diploma or GED AND 5 years of experience
• Bachelor's Degree AND 0 years of experience
• Customer Service experience
• Experience with ServiceNow Ticketing System
• IAT Level 1
• CompTIA A+ CE
• CompTIA Network+ CE Additional Details At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally. The salary range for this role is $83,000-$100,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills.

This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations. Equal Employment and Diversity CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity.

It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population.

CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.