Workforce Enablement Professional

Job Title: Workforce Enablement Professional

Job Location: Indianapolis, IN

Job Type: Contract

Job Overview:

Pay Range: $24.00hr - $29.00hr

Requirement/Must Have:

• Minimum of 2+ years desktop support for PC s, laptops, and peripherals.
• Minimum of 2+ years onsite support and remote support experience.
• Minimum of 2+ years supporting mobile devices (Apple devices preferred).
• High School Diploma required.
• Valid Driver s license required.
• Outstanding customer service and organizational skills.
• Excellent communication and time management skills.
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery.
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint).

Responsibilities:

• Encompass activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.
• Assist in projects around mobile, IT applications, and end user computing hardware.
• Provide clear and timely updates to the project leaders.
• Present complex technical information to a non-technical audience in a clear and easy to understand manner.
• Take ownership of incidents and act decisively to ensure customers maintain IT productivity.
• Provide technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit.
• Proactively approach business functions to understand their processes and suggest methods to increase productivity.
• Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc).
• Manage troubleshooting across network and system infrastructure.
• Due to nature of job The candidate must have Ability to lift 50 pounds.

Nice to Have:

• Associates degree or Bachelors preferred.

Skills:

• Desktop Support.
• Remote Support.
• Mobile Device Support.
• Apple Devices.
• ITIL v3.
• Microsoft Office.
• Word.
• Excel.
• PowerPoint.
• Customer Service.
• Time Management.

Qualification And Education:

• High School Diploma required.
• Valid Driver s license required.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities