Technical Support Advisor

Reed Business Support are delighted to be recruiting on behalf of a leading international organisation for a Technical Support Advisor to join their growing customer support team in Maidstone, Kent.

This is an excellent opportunity for an individual with strong customer service skills and a passion for technology to join a business that provides specialist support to customers across multiple international markets. Working within a collaborative and supportive environment, you will be responsible for investigating technical issues, providing solutions, and delivering an exceptional customer experience.

About the Role:

• Providing technical support to customers via telephone, email, and live chat.
• Investigating, troubleshooting, and resolving customer queries efficiently.
• Supporting customers across the EMEA region and maintaining high service standards.
• Escalating complex technical issues to senior specialists where required.
• Assisting colleagues by sharing knowledge and supporting ongoing development within the team.
• Maintaining accurate records within CRM and internal systems.
• Working closely with internal departments to ensure prompt issue resolution.
• Following company policies, procedures, and information security standards.

About You:

• Previous experience within a customer service, technical support, helpdesk, or service desk environment.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Confident using Microsoft Office and CRM systems.
• Ability to build strong relationships with customers and colleagues.
• Organised, proactive, and able to work effectively under pressure.
• Technical qualifications or IT-related experience would be advantageous.
• Additional European language skills would be beneficial but are not essential.

Salary & Working Pattern:

Full-time, Permanent

Hybrid working available following successful completion of training.

Due to the nature of the support function, flexibility around working hours may occasionally be required.

Benefits:

• Hybrid working opportunities
• Company pension scheme
• Ongoing training and professional development
• Career progression within a growing international business
• Employee wellbeing support
• Collaborative team environment
• Generous annual leave entitlement

If you are interested in this Technical Support Advisor opportunity, please apply today. Reed Business Support look forward to assisting you with the next step in your career.