Support Engineer (SC cleared)

Support Engineer (SC Cleared)
*candidates must hold an active SC clearance and be willing to undergo DV clearance*
*you are able to start the project on SC, whilst the DV is in process*
Start: ASAP
Duration: until end of April 2027
Location: full time onsite in central London
Rate: up to £800 per day (inside IR35)
Clearance: UKSV SC required, with candidates in the DV pipeline
Key Responsibilities
- Provide day-to-day application and system support within a small engineering team.
- Manage incidents, problems, service requests and system changes.
- Diagnose and resolve technical issues, maintaining service levels and system availability.
- Support system enhancements, upgrades, patching and proactive maintenance.
- Liaise with clients, technical teams and third-party suppliers.
- Produce service reports, technical documentation and incident reviews.
- Identify opportunities for service improvements and manage technical risks.
- Provide technical guidance and support to other engineers.
Essential Skills & Experience
- ITIL 4 Foundation.
- Linux.
- Apache NiFi.
- Strong troubleshooting and problem-solving skills.
- Proactive, adaptable and able to work independently with minimal supervision.
- Good communication and stakeholder management skills.
Desirable Experience
- Active Directory, DNS and network routing.
- IPsec, cryptography and PKI/certificate management.
- Cisco IOS, Docker and VMware.
- MySQL, MongoDB and ELK Stack.
- Jira and infrastructure technologies.
- Software development lifecycles and technical assurance.