Applications Support Specialist with financial industry

Bank

Columbus OH

Work onsite M-Th (Friday remote)

Needed ASAP

Contract to Hire

Must work on W2

No C2C

Application Production Support Specialist

Must Have:

Development/Configuration/Production APPLICATION Support

Mainframe

Oracle

Java

Data Warehouse

Control M

ETL

API

Digital Monitoring

Splunk/Dynatrace

Banking/Financial Environment

Application/Production Support Specialist

JOB DESCRIPTION

Modifies existing software/application programs or may write new programs to support user and management needs. Designs, tests, debugs, documents, and implements those programs. Consults with users to design, modify, and explain program changes or to provide technical support. Resolves problems which occur in production systems. Participates in formal and informal training programs.

This person will support digital online applications that are custom-built banking solutions that our customers will directly use.

• Participate with other developers and/or contractors in troubleshooting and identifying problems.
• Provide technical support on technical matters
• Experience with API's
• Show drive and interest in learning new systems, applications, technologies, and most importantly business domains
• Work in a fast-paced environment and will be good at multitasking
• Provide Incident and Problem Management support for all Digital applications
• Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications
• Good to have Digital Application Monitoring utilizing the following tools:
• DynaTrace
• SPLUNK
• Production Assurance for Infrastructure Releases
• Disaster Recovery support for annual Testing
• Maintenance window monitoring
• Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects
• Status update in Daily Service Review Meetings
• Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site
• Provide Level 1 & Level 2 support for application and platform issues
• Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned
• Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications
• Own incident resolution and keep user informed of status
• Provide expected time of availability for delayed streams and processes
• Update ticket resolution status and details in the ticket management system(s)
• Respond to user requests and queries
• Escalate incidents to Level 2/3 development team as needed with summary analysis
• Escalate incidents to appropriate interfacing support team or external teams such as product vendors
• Update knowledgebase with support information (ex. Known errors and solutions for these errors)
• Provide clarifications on data issues identified in the application

Preferred Qualifications :

• Working knowledge of SQL Server or equivalent
• Self-directed / Independent problem solving
• Excellent oral and written communication skills
• Experience operating in a large-scale environment
• Exhibit best practices, follow standards and present suggestions while remaining flexible and open
• In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.
• HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards
• Professional experience with Java
• Performance analysis and tune JVM based services
• Professional experience with scripting languages (e.g., PowerShell, Python, etc.)
• Knowledge of TFS to manage an Agile development lifecycle
• Experience in financial industry and in a Regulatory and Compliance environment preferred
• Familiarity with large scale system monitoring and alerting frameworks
• Expertise utilizing Cloud Infrastructure such as Azure, AWS
• Experience creating effective resource plans that ensure a high level of performance
• Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability
• Experience with Agile and DevOps methodologies