System Administrator I (1510384)

Job#: 3049699

Job Description:
System Administrator I (1510384)

Location: Atlanta, Georgia (Hybrid)

Role Overview

The Support Engineer role involves supporting internal employees. As a member of the Operational AI release train, you will be responsible for delivering support to enable engineers and business users across the organization. The position requires providing technical guidance and acting as a point of escalation for core platforms, including an internal AI Artifact Hub and an enterprise AI assistant service. You will be expected to respond to customers professionally and provide timely resolution to their issues during business hours.

Key Responsibilities

• Triaging and resolving ServiceNOW tickets for internal platforms, distinguishing user error from platform defects.
• Troubleshooting access and connector issues (OAuth, SSO, and integrations such as Teams, Outlook, and Snowflake).
• Investigating and escalating platform-service defects to engineering teams.
• Ensuring all documentation and knowledge bases are updated.
• Participating in best practices and process improvements.
• Supporting new user onboarding by provisioning access, validating connector health, and documenting known issues.
• Analyzing and identifying improvements for current support processes.

Required Qualifications

Education: A Bachelor's degree in a field such as Computer Science or Engineering is required.

Experience: No more than two years of relevant AWS system administration or application support role experience is required. Recent college graduates are preferred.

Technical Skills: The role utilizes AWS Quick, an internal AI Artifact Hub (Forge), GitHub, and ServiceNow.

Preferred Qualifications

• Proven ability to work independently and as part of a team.
• Effective communication skills.
• Strong analytical and problem-solving skills.
• Experience with Amazon Web Services.
• Experience with Python or another object-oriented programming language.

Additional Information

A background check and drug screening are required. This role requires residency in the Atlanta, Georgia area to accommodate a hybrid work schedule.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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