Why This Role Stands Out
Advance your IT career with Neurealm, Inc., a leading technology firm offering hybrid flexibility and a dynamic environment where you'll gain diverse technical experience and contribute directly to user efficiency. This role is ideal for a proactive mid-senior IT professional with strong troubleshooting skills and a passion for problem-solving, so seize this opportunity to grow your expertise and make a real impact.
Quick Overview
Job Description
Job Description
Car required - Will need to travel to different sites. (Mileage will be reimbursed)
3+ years’ experience
Ability to work in a fast paced environment
Assists client day-to-day functionality and efficiency
Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location
Configures, installs and maintains computer software & Peripheral systems for users Identifies, manage and resolve issues in a timely manner (within SLA)
Responds to customer requests effectively and communicates with them to address issues
Familiarity on updating the tickets (Incidents / service requests) in Jira( Ticketing tool)
Should have extensive knowledge on Windows 10 troubleshooting and imaging process(Good to have!!!)
LAN, WAN knowledge
Troubleshooting networking and connection issues.
Should be able to lift and shift (Desktops, Printers, Etc.)
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