AV/VTC On-Site System Support Technician with Security Clearance

The AV/VTC On-Site Support Technicians (hiring 2 FTEs) will be responsible for providing comprehensive end-user support, operations and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose, and troubleshoot system malfunctions and defects. Primary Job Duties: Daily Operations & User Support · Manage the day-to-day operations & maintenance of all VTC and conference room systems. · Provide dedicated VTC/AV support and technical assistance for all users, with priority for General Officers and the Director of Staff. · Operate all VTC and AV equipment for events, including secure and non-secure sessions. · Track, Document and Report system issues and outages through the Help Desk ticketing system. System Maintenance & Troubleshooting · Monitor system performance, troubleshoot hardware and software issues, and perform monthly checklist inspections to ensure operational readiness. · Conduct quarterly preventative maintenance with full system diagnostics and provide detailed reports. · Install some AV hardware, manage equipment replacements under warranty, and maintain the Data Video Walls. Infrastructure & Administration · Maintain the core VTC infrastructure (e.g., Cisco CMS, CMM, TMS, Expressway) and perform bi-annual and emergency backups. · Maintain the VTC Account Database, provide daily updates to the VTC tracker, and report on utilization trends. · Adhere to and recommend updates for local Standard Operating Procedures (SOPs). · Maintain optimal configuration settings for all participants in accordance with industry standards. · Provide help desk support during all core hours. Engineering & Development · Conduct site surveys to document configurations and assess user needs. · Assist the System Engineering team with developing technical solutions, creating network diagrams, and recommending new capabilities. Leadership & Other Duties · Senior technicians may provide guidance and work leadership to less experienced technicians. · This list is not all-inclusive; other duties may be assigned by management to meet the AV/VTC needs of the Commander. · This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary to support the AV/VTC needs of the Commander. REQUIREMENTS In addition to all of the above, the ideal candidate must also have the following: · A current US Secret clearance. · Bachelor's Degree in a related discipline or 8 years of specialized experience; or the equivalent combination of education, technical certifications or training, or work experience. · Experience with and working knowledge of AF COMSEC procedures. · Demonstrated experience with TEMPEST/EMSEC principals and countermeasures. · Demonstrated experience in operation and configuration of audiovisual and telepresence systems within Department of Defense. · Professional appearance. · Excellent customer presence as well as verbal and written communication skills. · Experience working with senior executive level clientele. · Crestron AMX, Poly, and Cisco product experience. · Excellent problem-solving skills to troubleshoot complex VTC problems. · Outstanding communication skills (verbal (including telephone) and written). · Knowledge of Microsoft Office software products (Outlook, Word, Excel, PowerPoint, SharePoint, and Teams). · Comprehensive knowledge of the principles, methods, and techniques used in VTC and troubleshooting and support. · Comprehensive knowledge of related hardware and software. · Ability to use independent judgment when there are no policies or procedures in place. · Ability to apply common sense understanding and deal with problems involving multiple variables in a variety of situations. · Provide immediate customer support for any technical difficulties with VTC units in conference rooms and offices. · Assistance with soft applications (e.g., Vidyo Application, Web-RTC, or equivalents). · Train all General Officers (GOs), Directors, and leadership on the use of desktop VTC units. · Manage the VTC Scheduling Portal. · Provide system/end-user training and associated training documentation. · Provide VTC system training to Tier 1 personnel, including a basic understanding of current systems, a troubleshooting matrix, and training materials. · Understanding of Authority to Operate (ATO) changes and considerations Joint Interoperability Test Command (JITC) certifications Approved Product List (APL) / UC. To Apply: https://lionaenterprises.jobs.agile-ats.com/jobs/details/1