Jr Digital Collaboration Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Jr Digital Collaboration Analyst for a contract assignment with one of our premier Utility Services clients in Lutz, FL.

Responsibilities :

• Provides day-to-day support for firm's digital collaboration and unified communications platforms.
• Assists with incident resolution, service requests, device provisioning, troubleshooting, and administrative tasks supporting enterprise collaboration services.
• Works under the guidance of senior team members to maintain reliable, secure, and effective communication tools for business users.
• Provide Tier 2 and Tier 3 support for collaboration technologies, resolving incidents and fulfilling service requests.
• Support user administration, configuration, provisioning, and troubleshooting activities.
• Assist with deployment, maintenance, and upgrades of collaboration and communications systems.
• Coordinate with vendors and internal IT teams to resolve service issues.
• Create and maintain technical documentation, knowledge articles, and user instructions.
• Support conference rooms, audio/visual systems, digital signage, and collaboration endpoints.
• Assist with testing and validation of system changes, upgrades, and new features.

Required Skills:

• 3-5 years of experience supporting
  enterprise collaboration, unified communications, or IT infrastructure technologies.
• Experience supporting one or more of the following:
  • Microsoft Teams
  • Microsoft 365
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection
  • Cisco Webex
  • Cisco Jabber
  • Contact Center platforms
  • Apple iPhone/mobile device management
  • Video conferencing and conference room technologies
  • Audio/Visual systems and digital signage
• Familiarity with VoIP, SIP, networking fundamentals, and troubleshooting methodologies.
• Experience using ITSM tools for incident and request management.

Preferred Skills

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Knowledge of Microsoft Teams Voice and collaboration services.
• Basic understanding of contact center technologies.
• Experience supporting mobile devices, conferencing systems, and collaboration applications.
• Strong customer service, communication, documentation, and problem-solving skills.

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.