Senior Lead Servicenow Business Analyst

H1s are fine

Must be located within USA

Looking for only LEAD Servicenow Business Analyst

LinkedIn with profile picture is must

Must be verified

Required Qualifications

• Bachelor's degree in Business, Information Systems, Healthcare Administration, Computer Science, or related field, or equivalent professional experience.
• 5+ years of Business Analyst experience, with demonstrated experience serving as a Senior or Lead BA.
• 5+ years of experience working with the ServiceNow platform in a Business Analyst, Functional Analyst, Product Owner, Consultant, or closely related capacity.
• Demonstrated experience personally leading BA activities from requirements discovery through solution delivery and UAT.
• Strong experience eliciting, analyzing, documenting, and validating complex business requirements.
• Demonstrated ability to translate business requirements into ServiceNow functional solutions.
• Strong experience developing user stories and detailed acceptance criteria.
• Experience creating process maps, workflow diagrams, functional specifications, and other BA deliverables.
• Experience working directly with ServiceNow developers, architects, QA teams, Product Owners, and project managers.
• Strong experience facilitating stakeholder workshops and requirements sessions.
• Demonstrated experience supporting UAT and validating that solutions meet business requirements.
• Strong understanding of Agile/Scrum and SDLC methodologies.
• Excellent verbal and written communication skills.
• Ability to explain complex business and technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience in a healthcare, hospital, financial services, pharmaceutical, or other highly regulated environment.
• Experience with one or more ServiceNow disciplines, including:
• ITSM
• CSM
• HRSD
• ITOM
• ITAM/SAM
• SPM
• GRC
• SecOps
• Service Catalog
• Employee Center
• CMDB
• Legal Service Delivery (LSD)
• Experience with ServiceNow workflow automation and process optimization.
• Familiarity with Flow Designer and IntegrationHub.
• Experience working with ServiceNow reporting and Performance Analytics.
• ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certification.
• Experience with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.
• Experience working in healthcare environments with awareness of HIPAA, privacy, security, and regulatory requirements.
• Experience with Legal Service Delivery, Legal Operations, Privacy, Compliance, or Risk Management is a plus.

Core Competencies