Second Line Desktop Support

Second Line Desktop Support - Onsite Role - Owner Driver Essential

This is a fully site-based field role. You must be willing and able to travel to customer sites daily and be located within approximately one hour's commute of Woking.

About the Role

Are you an experienced IT Support professional who enjoys solving problems, working directly with users, and providing exceptional customer service?

We are seeking a motivated and capable Second Line IT Field Technician to provide onsite technical support across a portfolio of sites within commuting distance of Woking. This is an excellent opportunity to join a growing and professional technology services organisation where you will play a key role in maintaining and improving IT services for end users.

Working independently and as part of a wider technical team, you will troubleshoot issues, support infrastructure and end-user devices, and ensure customers receive a responsive and high-quality IT support experience.

Key Responsibilities
Provide onsite Second Line IT support for hardware, software and network-related issues
Install, configure and maintain IT equipment, systems and peripherals
Manage user accounts, permissions and access controls
Support and monitor network infrastructure including VPNs, LANs, DNS and firewalls
Assist with Microsoft 365, Intune and cloud-based technologies
Record, manage and resolve incidents through the service desk system
Carry out software deployments, upgrades and system updates
Perform routine maintenance, backup and housekeeping activities
Work collaboratively with colleagues to deliver technical projects and service improvements
Deliver excellent customer service and maintain strong relationships with staff
Essential Requirements

Applicants must meet all of the following criteria:

Level 4 IT qualification (or equivalent industry-recognised qualification)
Demonstrable experience using Microsoft Intune
Minimum of two years' experience in a Second Line IT support or field-based support role
Strong experience supporting:
Windows Server
Microsoft 365
Google Workspace
Windows operating systems
Android devices
iOS devices
Strong troubleshooting and problem-solving skills
Hardware installation, configuration and diagnostics experience
Knowledge of networking technologies including VPNs, LANs, DNS and firewalls
Excellent communication and customer service skills
Ability to work independently and manage priorities effectively
Methodical and organised approach to work
Full UK driving licence with no more than three penalty points
Access to your own vehicle for business travel
Right to work in the UK
Ability to commute to sites within approximately one hour of Woking
Desirable Experience

Annual salary reviews and structured pay progression
23 days annual leave plus bank holidays
Enhanced sickness benefits
Health Cash Plan including dental and optical contributions
Contributory pension scheme
Bonus and commission opportunities where applicable
Employee Assistance Programme available 24/7
Ongoing training and career development opportunities
Discounts on a wide range of products and services including gym memberships, technology and entertainment
Company uniform provided
Electric vehicle salary sacrifice scheme
Microsoft Surface Laptop and professional tools to perform your role

All our roles are UK based. When submitting your application to Colossus, please ensure the following

• Your CV has your address and postcode.
• You also have your correct phone number and email address so we can contact you asap regarding your application.