Specialist, Sales Support

One of the coolest things about Global Industrial is that we’ve been around for over 70 years. We started in 1949 as a small material handling company, and we’ve grown to be an industry leader with over one million products in 21 industrial and commercial categories. Our customers include a variety of industries from agriculture farming, businesses, and manufacturers to medical facilities, government entities, corporations, small businesses, and more. In fact, we can’t think of a vertical we do not service! We also know it is our employees that are the driving force behind our success.

We offer management and training programs, generous commissions, competitive base salaries and an environment of success. We believe in true job stability, training for expanded responsibilities, and guidance for a solid career path allowing us to attract the best talent in the industry. Global Industrial is listed on the New York Stock Exchange (GIC). Our world headquarters is located in Port Washington, New York.

Global Industrial
About Global Industrial
Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition. We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial
At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:
Meritocracy & Pay for Performance – Your impact drives your rewards
High Say-Do Ratio – We follow through on our commitments
Career Growth & Internal Mobility – We invest in your future
Collaboration & Accountability – One team delivering real results
Make an impact. Be recognized. Grow your career with us.

Global Industrial — Delivering Value Starts Here
.Key Responsibilities
Attend Sales Excellence Team meetings to understand the unique needs and initiatives of the sales unit
Provide customer support by covering reps when they're out of the office (as needed)
Enter/Process quotes, orders POs, and communicating status
Handle any customer service issues and follow up if over 24 hours
Resolve deal desk and shipping requests
Escalate issues from customers to the appropriate internal department
Answer requests from sellers that come to them via their queue. Assist with bids (RFP/RFQ).

Provide support to customers to resolve sales-related issues in a timely manner. Expedite and follows through on rush requests from customers. Answer inbound emails and inquiries from customers. Work in a team environment to support the customer experience. Competencies and skills
2- 4 years in previous sales support preferred
Must be self-motivated, resourceful, and able to work independently. Excellent PC skills required in MS Word, Excel, and Outlook. Outstanding interpersonal and written and verbal communication skills.

Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required. Must maintain confidentiality.

Note: This position requires regular in-office attendance as an essential function of the job. EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.