Senior Technical Service Delivery Manager (SC) — London Hybrid
Quick overview
Job description
Global technology organisation in London is seeking an experienced Technical Service Delivery Manager / High Touch Operations Manager to join on an initial six-month contract. This customer-facing role delivers technical support services, coordinates incidents and drives continuous service improvement, with hybrid London work and occasional onsite attendance.
You will manage strategic enterprise clients, oversee incident management, monitor SLAs and KPIs, and coordinate cross-functional teams.
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