Help Desk/Desktop Support Analyst

Description

A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!

Responsibilities

Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues

Troubleshoot hardware, software, Microsoft 365, login, and account-access problems

Set up and deploy computers, peripherals, and mobile devices

Manage help desk tickets and document support activity

Assist with employee onboarding, including equipment setup and user access

Escalate more complex issues to senior IT staff

Requirements

Qualifications

2 + years of help desk or desktop support experience

Experience with Windows, Microsoft 365, printers, and account troubleshooting

Familiarity with ticketing systems and basic IT support processes

Strong communication, customer service, and problem-solving skills

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