ServiceNow Developer Architect Payroll Help Desk Remote

MINDBANK JOB OPENING

Job Title:                    ServiceNow Developer Architect Payroll Help Desk Solution

Job Type:                   W2 Hourly Contractor direct with Mindbank or a 1099 Hourly Consultant for
                                    Mindbank.
                                    Only applicants that can work directly for Mindbank can be considered.

Job Pay:                     Hourly rate is 65.00 – 70.00 per hour W2 and 65 – 73 1099

Location:                    Remote on the East Coast or Central Time Only.


Period of Performance:   3 months and if the contract needs to be extended it will be done.

ServiceNow Developer Architect Payroll Help Desk Solution Job:

Mindbank Consulting Group has an immediate need for an experienced ServiceNow Developer/Architect to design, configure, and implement a secondary Payroll Help Desk solution in ServiceNow. The solution must be developed within the existing ServiceNow instance without using Domain Separation. The ServiceNow Developer/Architect should leverage a scoped application and appropriate data segregation controls (ACLs, roles, and business logic) to logically separate Payroll Help Desk data from other ServiceNow applications. The solution should be built using the existing ServiceNow platform and available licensing.

ServiceNow Developer Architect Payroll Help Desk Solution Responsibilities:

Discovery & Planning

·       Requirements gathering workshops

·       Current-state and future-state process documentation

·       Solution design document

·       Project implementation plan

Design & Build

·       Configured ServiceNow Help Desk solution

·       Scoped application

·       Configured workflows and automation

·       Security role and access design

·       Forms, catalog items, dashboards, and reports

·       Integration configurations (if applicable)

Documentation

·       Technical design documentation

·       Configuration documentation

·       Data model documentation

·       Workflow diagrams

·       Knowledge transfer materials

Testing

·       Test plan

·       Test scripts

·       UAT support documentation

·       Defect log and remediation documentation

Deployment

·       Deployment plan

·       Production migration documentation

·       Final project summary and recommendations

·       Knowledge Transfer

Administrator Training Sessions

·       Support team handoff

·       Comprehensive system walkthrough

ServiceNow Developer Architect Payroll Help Desk Solution:

Required Qualifications:

·       4+ years of ServiceNow development and admin experience

·       Proven experience implementing IT Service Management (ITSM) and Help Desk solutions in ServiceNow.

·       Strong understanding of scoped application development.

·       Experience implementing and maintaining advanced data separation strategies, including role-based access controls (RBAC), ACL design, least-privilege security models, and data governance best practices.

·       Experience designing custom workflows and data models.

·       Proficiency with JavaScript and ServiceNow scripting.

Preferred Qualifications:

·       Experience implementing ServiceNow Customer Service Management (CSM) solutions for non-IT business functions such as Human Resources, Finance, Payroll, Benefits, or shared services.

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.