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Service Desk Analyst

SPECTRAFORCE TECHNOLOGIES Inc.Nashville, TN🇺🇸United States

Why this role stands out

This Service Desk Analyst role offers a fantastic opportunity to expand your IT support expertise across a diverse range of technologies, from printer administration to mobile device management and network troubleshooting. If you excel at problem-solving, possess strong customer service skills, and are eager to contribute to a dynamic technical environment, you'll thrive here. Apply now to advance your career with SPECTRAFORCE TECHNOLOGIES Inc.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationNashville, TN, United States
Active DirectoryiOSMicrosoft TeamsNetwork Administration

Job description

Title: Service Desk Analyst
Duration: 12 Months
Location: 312 Rosa Parks Avenue, Nashville, TN 37243 (Onsite)
*Local candidates only*

Job Description:

  • Must be able to lift at least 50 pounds.

  • IT Call Center Experience preferred.

  • Able to handle call volume of up to 30 calls per day.

  • People/Customer Service skills required.

Printer Administration and Troubleshooting

  • Server Print Queue and local Queues.

Active Directory Management

  • Able to navigate Different OUs.

  • Able to look up attributes.

  • Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/iPads.

  • Resetting iTunes accounts.

  • Resetting network settings.

  • Backup/Restore device data.

Video Conferencing

  • Cisco WebEx.

  • MS Teams.

  • Cisco Presence video solutions.

Network Troubleshooting

  • Internal vs external.

  • VPN.

  • LTE.

  • Wi-Fi.

Application Troubleshooting

  • Account permission.

  • Compatibility settings.

  • Browser vs installed.

Remote Support

  • MSRA.

  • RDP.

  • TEAMS.

  • Webex.

Hardware Deployment

ServiceNow

  • Ticket management.

  • Ticket assignment.

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