Operations Analyst

RESPONSIBILITIES

Kforce's client in Kansas City, MO is seeking an Operations Analyst. This is a staff-level administrative and project support role focused on customer outreach, data entry, reconciliation, and maintaining sensitive information within company systems.

Responsibilities

• Support a business carve-out initiative from a larger organization
• Contact customers to update remittance and payment information
• Handle sensitive financial information with discretion and accuracy
• Maintain data integrity and confidentiality
• Process and update customer records within an ERP system
• Reach out to customers to complete required documentation
• Follow provided call scripts and document interactions
• Respond to customer questions and provide basic support
• Track responses and maintain accurate records
• Manage follow-up activities resulting from customer communications
• Assist with rebilling and invoicing efforts
• Perform reconciliation activities and resolve discrepancies
• Conduct outbound customer outreach as needed

REQUIREMENTS:

• Customer service experience
• Attention to detail
• Administrative support experience
• Communication skills
• Organization & time management skills
• Microsoft Office experience
• Ability to work independently
• Experience handling confidential information
• Prior data entry, administrative, customer service, or operations support experience
• Strong communication and organizational skills
• Ability to work independently in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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