Software Support Engineer

Software Support Engineer

Location: Cowes, Isle of Wight

Working pattern: Full time, permanent

Salary: £25,00 to £28,000

Working hours: Mon - Thurs 09:00 - 17:30 Fri 09:00 - 17:00 (37 hour week)

About GemaPark

GemaPark is an Isle of Wight based software company serving the outdoor holiday market. Following continued growth, we are expanding our technical support team with an additional Support Engineer, based full time in our Cowes office.

The role

Reporting to the Support and Onboarding Manager, you will be part of the team that helps GemaPark customers get the most from our system.

Full training on the product and our processes will be provided.

What you'll be doing

• Acting as a first point of contact for customers by phone and through our service desk

• Resolving support issues such as document changes, configuration updates, general queries and knowledge support

• Configuring new customers and holiday tariffs in the GemaPark system

• Testing new software developments, and replicating and logging reported errors

• Maintaining training materials and product documentation

• Delivering online customer training once you are fully trained

What you'll bring

• A quick learner who is confident with computer packages

• A high level of numeracy is required for this role

• Excellent communication skills and a friendly telephone manner

• Strong organisation, with the ability to prioritise your workload and stay calm under pressure

• Speed combined with attention to detail and high accuracy

• A technical mindset (HTML experience is a bonus)

What's on offer

• A permanent, full time position in our Cowes office

• Full training on the product and processes

• The chance to grow into delivering customer training

You may have experience of the following:
Support Engineer, Application Support Engineer, Software Support, Customer Support Engineer, Technical Support Specialist, Product Support Engineer, Service Desk Analyst, Customer Support Specialist, Technical Support Advisor, Implementation Support Consultant, Help Desk