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IW

Call Center / Patient Services Specialist

Info Way SolutionsPittsburgh, PA🇺🇸United StatesPosted Oct 19, 2026

Quick Overview

Salary
$15 - $17/hr
Seniority
Mid Senior
Work mode
On Site
Location
Pittsburgh, PA, United States
Posted
21 hours ago
Call CenterMicrosoft Outlook

Job Description

Job Title: Call Center / Patient Services Specialist
Pay Rate: $15-$17 /hr ($18/hr is the max rate) 
Job Summary:
We are seeking a customer-focused and detail-oriented Customer Service Representative to assist customers with inquiries, service-related issues, billing concerns, and complaints. The ideal candidate will communicate professionally, identify customer needs, provide appropriate solutions, and ensure a positive customer experience.
This role may involve handling inbound and outbound customer communications, documenting interactions, resolving issues, and coordinating with other departments when additional assistance is required.
Key Responsibilities:
  • Respond to customer inquiries regarding products, services, billing, and account-related concerns.
  • Investigate and resolve customer complaints by providing appropriate solutions, processing refunds, making billing adjustments, or coordinating merchandise exchanges as applicable.
  • Contact customers to address questions, provide updates, and communicate the results of claim investigations or planned adjustments.
  • Escalate unresolved customer concerns to the appropriate department for further investigation and resolution.
  • Maintain accurate records of customer interactions, inquiries, complaints, feedback, and actions taken.
  • Enter and update customer information in databases and customer service systems.
  • Follow established procedures and service guidelines to ensure timely and effective issue resolution.
  • Communicate clearly and professionally with customers and internal teams.
  • Manage customer requests efficiently while maintaining attention to detail and service quality.
Required Skills and Qualifications:
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to accurately document customer information and maintain organized records.
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • Basic computer proficiency, including experience with Microsoft Outlook, data entry systems, or similar applications.
  • Professional and courteous approach when handling customer concerns and complaints.
Education and Experience:
  • High school diploma or GED preferred.
  • 0–2 years of customer service or related experience required.
  • Entry-level candidates with strong communication and problem-solving skills are encouraged to apply.
Work Environment:
  • Customer service-focused environment requiring regular communication with customers and internal departments.
  • May involve inbound calls, outbound calls, email correspondence, and computer-based data entry, depending on business needs.
Work Location: 120 Enterprise Dr, Pittsburgh, PA 15275 (On-site Mandatory) 

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