Executive Sales Consultant (REMOTE)

Moove NA is a pioneer and national leader in lubricant distribution, delivering high-performance solutions across industrial, commercial, and passenger vehicle markets. With a comprehensive portfolio that includes premium brands like ExxonMobil and proprietary lines such as Medallion-Plus, DynaPlex21C, and Eco-Ultra, Moove NA is committed to quality, reliability, and innovation. Backed by a global network of over 55,000 employees, we support businesses driving energy transition, streamline operations through integrated logistics, and pioneer new opportunities in sustainable innovation.

The Inside Sales Representative is a multifunctional role designed to increase sales and enhance customer relationships. The Inside Sales Representative may be assigned responsibility for a portfolio of National Accounts and House Accounts, or support Territory Sales Managers’ assigned Accounts. The Inside Sales Representative is responsible for performing sales and customer service tasks in accordance with company business practices and in the professional manner required to build market share. All work is to be completed with minimum supervision and in accordance with Company standards.

The Inside Sales Representative provides exceptional service to all prospects and customers through various contact methods (phone, fax, mail, e-mail); manages relationships and supports the needs of customers to increase penetration and retention. Understands and supports company sales policies, procedures and sales culture to provide effective customer service. Supports our Sales Department by identifying warm leads from lost or potentially lost customers; Shares customer and market knowledge with TSMs and Sales Management.

Prequalifies and follows up on new leads from outside 3rd party sources, incoming calls, referrals, new National Accounts and other methods. Conducts targeted campaigns to undercover reasons why a customer left; Schedules outbound calls to proactively engage customers and build relationships to ensure account retention. Maintains and develops relationships with customers and former customers with a set goal to retain or return to an active account. Identify and communicate potential customer needs or opportunities to appropriate department.

Knowledgeable of company’s full product offering and service capabilities. Provide technical assistance for external customers and internal associates. Demonstrate proficient use of all job support tools. Adhere to business policies as defined by management. Select and process mailings to customers, e.g., product literature, specifications, MSDS sheets, catalogs, promotional flyers, and other available materials. Completes new account paperwork accurately and submit in a timely fashion. Serves as a dedicated inside support representative for agreed upon customers within the region.

Address inbound inquires for accounts related to product information, sales/billing information and delivery or other issues or refer as appropriate. Establish contract pricing in collaboration with the Sales Manager or TSM. Assist ‘time sensitive’ situations with OSP’s, new account set-up, new products. Mathematics - Ability to work with mathematical concepts such as sales ratios, margins, return on investments, valuation, and depreciation. Initiative - Takes independent actions and calculated risks; asks for and offers help when needed.

Able to deal with customer issues/situations that do not fit neatly into our standard business processes or procedures. Maintains a customer focused perspective. reacts well under pressure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree and at least 2 years of Customer Service and/or Sales Experience preferred; Language Ability:
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Products (Word, Excel, Access, Outlook, PowerPoint), Crystal Reports, CRM, Relational Database Management, Internet
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.